Terms and Conditions
The terms and conditions listed below are a legal agreement between you (the client) and GrohTech Inc. and its associated companies, contractors, and employees. These terms and conditions shall apply to all goods and services provided or supplied to the client by GrohTech Inc. In these terms and conditions, references such as “our”, “we”, and “us” refers to GrohTech Inc. References to “you”, “your”, or “they” refers to the client.
If you have viewed these terms and conditions on our website, or on any physical or digital documentation containing these terms and conditions, then you acknowledge that you have read, understood, and agree to the terms and conditions stated including exclusions and disclaimers in respect of liability and loss arising from the supply of goods and services to the client. These terms and conditions do not affect the client’s statutory rights.
By signing this document, you are entering into a contract with us. The following terms and conditions are our obligations to you and what you are agreeing to.
You are authorizing GrohTech Inc. to inspect and evaluate your equipment to determine what repairs will be required and to provide an estimate of repair costs and time required to complete any repairs. The evaluation is free of cost to the client and no work beyond the evaluation will be charged without explicit client approval. Once approval for repair has been completed by the client, we may replace components with new, used, or refurbished devices (based on part availability) that are similar or better in design and capability. You also authorize GrohTech Inc., its employees, and its agents to receive and transport equipment to and from the client’s premises to the offices and associated repair facilities of GrohTech Inc. or any repair facilities belonging to its agents or employees.
After initial inspection of the equipment has been completed, an estimate will be provided for any necessary repairs. All quotes and any subsequent charges are subject to applicable taxes at the current rate in U.S. dollars. For work estimates above $500, a deposit of 50% for goods and services will be required prior to beginning the repairs. If we provided a quotation and subsequently discover that the quote is incorrect, we reserve the right to cancel the order and return your equipment without any repairs carried out. We also reserve the right to cancel an order or repair if we find discrepancies or errors with the equipment (such as internal damage of components). We may also cancel a repair at our own discretion. If an order or repair is cancelled, we will contact you at our earliest convenience to advise you of the situation and you will be given the option to proceed based on a new revised quotation or the order can be cancelled. The acceptance of an estimate or quotation for a service or repairs and instruction to proceed by the client (either verbally, by telephone, by text message, by email, or in writing) shall be deemed acceptance of these terms and conditions. If for whatever reason we are unable to supply any goods or services, then we will not be held liable for any compensation or damages as a result of the unavailability of any parts or services. You also understand and accept that some software applications may no longer work correctly after a repair has taken place. This may be due to the installation of the latest hardware or software. It is therefore your responsibility to reinstall or reconfigure these applications or programs after the repair is complete. If you choose to cancel an order, or if we choose to cancel an order, any money paid in advance for the repairs will be refunded in full. During the performance of our services, we may affect a manufacturer’s warranty validity. It is the client’s responsibility to determine the consequences of our services on any manufacturer’s warranty and take the appropriate action necessary.
The client is the legal owner of the equipment handed over to GrohTech Inc. for repairs. It is also acknowledged that all data stored on the equipment is the client’s property and GrohTech Inc. is not permitted to access this data without the explicit permission of the client. GrohTech Inc. will make every possible effort to preserve your data and files; however, it should be noted that there are NO GUARANTEES whatsoever that your data and files will remain intact after the repairs. It is therefore your sole responsibility to ensure that all of the data and information stored on your computer, phone, or other equipment requiring repairs is appropriately backed up to other storage devices prior to handing over the device(s) for repairs. Charges will be incurred if we are required to perform a lengthy backup procedure to protect your own data in order to complete the repairs. We cannot be held responsible for any of the following possible scenarios during any repairs:
- Loss or corruption of data, files, information, or records
- Any loss considered to be unforeseeable
- Failure by the client to follow our reasonable recommendations, instructions, and advice to back up data
- Any losses attribution to the interruption of business activity while equipment is out of service for repairs
- Any loss of business goodwill
- Any losses you may suffer arising from failure to use anti-virus software
- Damages resulting from viruses or other malicious software that may have been transmitted during servicing or repairs and therefore escaped detection
We may also not be held liable for any data that is uncovered by the recipient of a device that is resold after being donated by the client. This includes any devices that are sold on consignment or sold, donated, recycled, or disposed of as the result of a non-payment of repairs by the client. Although we will do our best to delete all data on a client’s computer after being sold to a new owner, it may be possible for the new owner to uncover the client’s data using certain software or data forensic tools. It is the client’s responsibility to ensure that all data is deleted prior to being donated or sold on the client’s behalf. By agreeing to these terms and conditions, you are agreeing that your data has been backed up and deleted to your satisfaction and that you understand the possibility of data being uncovered and potentially used by a new owner. We cannot be held responsible for any issues that arise from the use of this uncovered data by the new owner, including any loss of business revenue or personal/business impact.
GrohTech Inc., and its employees and agents, agrees not to disclose to a third party any information or data files stored on or recovered from your equipment during the service or repairs. We reserve the right to report any illegal activity or paraphernalia to law enforcement if uncovered during repairs. Whilst we shall make every effort to preserve the integrity of equipment left for repair, you agree not to hold GrohTech Inc. liable for any accidental damage to the said equipment including but not limited to – casing cracks, scratches, deformations, theft of the equipment, etc. Additionally, we cannot be held liable for any loss of data, loss of revenue or profits, or any incidental, contingent or consequential damages, howsoever caused either prior, during a service, or upon the completion of a service or repairs. We shall also not be held liable for any damage caused to other equipment by parts supplied following any repair. GrohTech Inc. liability of any kind with respect to services undertaken, including any negligence on its part, shall be limited to the contract price for the services provided. Furthermore, should GrohTech Inc., its employees, or agents offer any advice or recommendations to a client as to the use of computer equipment, storage, and/or use of software applications confirmed by whatever means is used entirely at the client’s own risk and accordingly we shall not be held liable for any such losses associated with such advice or recommendations.
In order to process your equipment repair request, we require the following information:
- Name (First and Last)
- Phone Number
- Email Address
- Any usernames and passwords for the device being repaired
We may use your details for marketing purposes; however, we will not provide your details to any third party.
You may contact us to request a repair or service via email, phone, text message, or by a service request made on our website. If you require for us to travel to your home or business, this will occur additional charges for travel expenses which will be conveyed in the quotation for the repairs. Home or business travel requests are subject to availability of suitable technicians and are allocated on a first come, first serve basis. Any requests for service will be confirmed either by phone or email. If you request a home or business travel service and access is not granted at the agreed allotted time, you will be subject to a charge equivalent to one hour at our standard hourly rate. In the event that we cannot make the appointment at our agreed time due to factors beyond our control, we will contact you in advance advising you of the situation and reschedule an appointment as soon as reasonably possible at a mutually convenient time. If you wish, you have the right to cancel your service or repair request. A full refund will be offered for any payments made in advance. You may cancel an agreed home or business travel service at any time up to two hours prior to the agreed appointment time. Cancellations made in sufficient time will be entitled to a full refund of any funds paid in advance. If you cancel or change an appointment within two hours prior to the agreed time, you will be subject to a charge equivalent to one hour at our hourly rate. You may make a cancellation via email, text message, or phone call. If no one is available when a technician calls the client’s premises, a voicemail and/or text message and/or email will be left confirming the cancellation. A new appointment can be rescheduled; however, you will be subject to a charge equivalent to one hour at our standard hourly rate in addition to the costs of the services or repairs. At the time of an order or service request or repair, we will attempt to confirm a time scale for the service or repair. There may be instances when the delivery of a service cannot be achieved due to circumstances beyond our control. All delivery times indicated should be considered approximate and we will not be held liable for compensation or damages due to a late or non-delivery. If equipment is delivered back to the client in a damaged or faulty state, you must inform us within 24 hours of the fault. We will arrange collection and repairs at our cost. If you fail to inform us within 24 hours, we shall have no liability for the goods damaged on delivery. This does not however affect your statutory rights.
GrohTech Inc. provides a 30-day warranty on labor only repairs carried out on equipment requested by the client. We make no warranty for data or files either expressed or implied. We disclaim any data warranty of any kind. If the same problem re-occurs within 30 days of the original repair, we will undertake the repair again without charge; however, charges will be incurred should additional parts or repairs be required. This warranty excludes faults caused by viruses or software issues. Most, not all, parts and components supplied by us in new condition will include a one-year manufacturer’s warranty. In some instances, we may offer secondhand parts at a reduced cost. You will be consulted if you are willing to accept secondhand parts or used parts prior to fitting. No warranty will be provided with secondhand or used parts. Any warranty offered will become invalid if the manufacturer’s marked label is removed or tampered with in any way from the parts installed during a repair. Parts are only covered under warranty that fail due to manufacturing defects for the said parts and confirmed by the component manufacturer. Should the part fail because of mishandling of the equipment or inadequate subsequent servicing or failure from “fair wear and tear” the warranty becomes invalid. Damage to equipment or its components supplied by us under a repair contract caused by a power surge or spikes, including but not limited to main power and telecoms connections or other unspecified sources (i.e. voltage fluctuation, amperage fluctuation, water ingress) are not covered under the warranty. Furthermore, the warranty does not cover any loss or damage due to negligence, mishandling, accidents, theft, water flooding, war outbreak, electrical storms, fire outbreak, earthquakes, or any other act of God.
Payment, including applicable taxes and fees, is due in full upon completion of a successful repair and prior to the release of the equipment whether it is shipped directly to your address or picked up from GrohTech Inc.’s place of business unless by special previous arrangement. If credit terms are approved, payment in full must be made within 30 days (Net30 term) from the date of the invoice, unless Net60 or Net90 terms have been agreed upon prior to repair or service completion. Beyond the agreed payment term, we have the right to add an additional 10% penalty of the total invoice for each week of non-payment. Overdue payments may place you on credit hold. This means no further services, repairs, or equipment will be supplied or made available to you until all previous payments are paid in full. GrohTech Inc. may at its discretion withdraw credit facilities or pursue litigation to recover unpaid invoices at any time if you are found to be in breach of these terms and conditions. We accept payments by cash, PayPal, and all major credit and debit cards. We cannot accept payment by check. Refunds can be refunded via check or to the credit or debit card used when paying for the service or repair. In circumstances when goods are supplied, you will only own these goods when payment in full is received by us. Parts, hardware, and software for computer or device equipment that needs to be specially ordered must be paid for in advance. Any equipment left with us and unclaimed for 30 days will be disposed of, resold, or sold for parts to recover our costs incurred while carrying out a service or repair. After this period, we shall have no liability to you or any third party. If we are unable to fix the problem with the equipment or if we do not possess the necessary technical skills, knowledge, or ability to resolve the problem or effect the repair, then in this instance there is no charge for the services provided to you. It is at our technicians’ discretion whether or not a repair is possible. It is agreed, however, that we must be given sufficient time and access to the equipment to diagnose the problems. If the technician is able to resolve the issue but is prevented by doing so by the client instructing the technician not to proceed with the service or repair, then in this instance, the client will be charged for the time spent up until that point (a minimum of one hour at the standard hourly rate plus any applicable taxes and fees). Additionally, if the technician is able to resolve the problem but is prevented from doing so because the client does not possess the required accessories, the applicable media (such as CDs, DVDs, or flash drives), or software product key, then in this instance the client will be charged for the time spent up until that point (a minimum of one hourly rate plus any applicable taxes and fees). Furthermore, if the technician provides a clear and precise diagnosis of a failed component within the equipment, however the client decides not to proceed with the repair or replacement of the said component, then the client will be charged for the time spent up until that point (a minimum of one hour at the standard hourly rate plus any applicable taxes and fees).
All contracts formed between GrohTech Inc. and the client shall be governed by and construed in accordance with any local or municipal laws. Each party agrees that any disputes not resolved by the normal complaints procedure will be submitted to the court within the applicable jurisdiction. Although every effort is made at all times to make sure the information contained in our website and in our documentation provided is accurate, current, and reliable information, it should be recognized that there is a possibility of errors in the information contained within. GrohTech Inc. expressly denies any warranty of the accuracy and reliability of any information provided in our website or documentation. We shall not be held liable for any losses caused by anyone’s reliance upon the accuracy and reliability of the information contained within. We reserve the right to amend the content of our website and/or our documentation at any time without prior notice. We cannot accept any responsibility for other websites we do not control, which may be linked to or from our website. It should be noted that services and/or products indicated in our website might be altered, modified, or discontinued at any time without prior notice. It should also be noted that published fees for services, repairs, and/or products are subject to change without prior notice. GrohTech Inc. has the right, at our discretion, to refuse the supply of good and services. We also reserve the right to change our terms and conditions at any time without prior notice